Return & Refund Policy

Return & Refund Policy

Effective Date: 02-05-2026

At Divilia.com, we are committed to delivering high-quality home décor products that meet your expectations. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

You may request a return within 7 days of receiving your order if:

  • The item is damaged, broken, or defective upon delivery.

  • You received the wrong product.

  • The product has a manufacturing defect.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Include all original packaging, labels, manuals, and accessories.

  • Be accompanied by proof of purchase (order number or invoice).

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or incorrect:

  • Products that have been used, installed, or altered.

  • Items without original packaging.

  • Products damaged due to improper handling after delivery.

  • Customized or personalized products.

  • Clearance, sale, or final-sale items (unless defective).

3. Damaged or Broken Items

Since many of our products, including glass vases, candle jars, votives, and decorative accessories, are fragile, we take great care in packaging them.

If your order arrives damaged:

  • Notify us within 48 hours of delivery.

  • Email clear photos and videos of:

    • The damaged product

    • The shipping box

    • The shipping label

    • The packaging materials

  • Include your order number in the email.

Failure to report damage within 48 hours may affect your eligibility for a replacement or refund.

4. Return Process

To initiate a return:

  1. Contact our customer support team with your order number and reason for return.

  2. Our team will review your request within 2–3 business days.

  3. If approved, we will provide return instructions.

  4. Securely pack the item in its original packaging.

  5. Ship the item using the recommended courier (if applicable).

Please do not return products without prior approval.

5. Return Shipping

  • If the return is due to our error (wrong item, defective product, or damaged during transit), Divilia.com will bear the return shipping cost.

  • If the return is for any other approved reason, the customer may be responsible for return shipping charges.

6. Refunds

After we receive and inspect the returned product:

  • Approved refunds will be processed within 5–7 business days.

  • Refunds will be credited to the original payment method.

  • Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Shipping charges, COD charges, gift wrapping fees, or installation charges (if applicable) are non-refundable unless the return is due to our error.

7. Replacements

We are happy to provide a replacement if:

  • The item is damaged during transit.

  • The wrong product was delivered.

  • The product has a verified manufacturing defect.

Replacement requests are subject to product availability. If the item is unavailable, a full refund will be issued.

8. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. You may request a return only if it meets the conditions outlined in this policy.

9. Return Approval

All returns are subject to inspection and approval by our quality team. We reserve the right to reject returns that do not meet the conditions specified in this policy.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Divilia.com Customer Support

Email: support@divilia.com

Phone: +9194110 22253]

Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)

We strive to resolve all customer queries as quickly as possible and appreciate your trust in Divilia.com.